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If your question is not among the following frequently asked questions, download the book at the following link.

Our office hours are Monday through Friday from 09-19 hours schedule Spain .
If you have an annual license maintenance program consisting mail or via telephone support and updates has you covered if you have a permanent license must have this service and active day.
Once you have downloaded the program from our website or CD we sent you click Run and follow the instructions.
Do not uninstall the demo that has the program and when you purchase the license directly will register the demo, will also receive the updater program to put the latest version.
You can purchase the product through our website http://www.solvermedia.org store option or through our telephone customer support. The registration program will be within 0-48 hours, depending on the time and day of the week you make your purchase. Remember to send the record ID email once made it.
The steps to follow are:
  • a. Verify that you maintain your program daily.
  • b. Perform a backup.
  • c. Contact by mail or telephone to retrieve your license number to her register the program once it has completed its formatting or change of equipment.
Since the icon of "Settings >> Backup >> Backup".
If you restore a backup in your program you will lose the information you have in these moments that you have on that copy. This option is only advisable to do in formatting, change of equipment.
In the main program screen will comes the option of connecting multiple computers in a network. Follow these instructions. Remember to register for the program to be licensed per computer.
In every window you can access the help icon press there, and tell you how to work properly. You can also download the program manual entering "Settings > Manual".
To permit users must go to Settings >> Other >> permissions to users, select the user to whom you want to give permissions and mark what you do not want the user to have access. For more options press the "+" sign that appears to the left of the option.
You must go to the icon of " Settings >> Other >> Order passwords" when entering.
The first thing to do is check if you have installed the drivers for your printer and if the ticket is set from the (Settings >> Other >> High of printers) program. Once the previous step has to go to "Settings >> Other >> Opening cassette" select the type of port that has your printer and press to try and save if I made this choice the casing is pressed open the exit button and your box is set up. If you still can not open the box has to go to " Windows >> Control Panel >> Printers and Faxes " and locate the printer properties marked sure that there is the option to open cash.
Make sure your printer is installed in Windows (we recommend their drivers) made from the properties option a test page. Once this page and have it printed, you have to enter the program and must go to " Settings >> Others >> High of printers >> Ticket printers " and follow the instructions on the screen to give it high.
Para reprint a ticket or a bill has to go to reprint listings ticket or invoice.
Make sure your printer is on and properly connected to your computer is
  • Go to &Quot; Windows Control Panel >> Printers " and the " Printer Properties " check if it makes a test page.
  • If you do not see your technician.
  • If you perform the test page, make sure that when boxed gives complete sale has marked . ticket box print
  • If you have marked and will not print, you must go to " Settings >> Printers " and enlist the ticket printers.
To put logo on your ticket refer to the properties of your printer ticket and if this makes the function.
This option is impossible because the ticket numbers must be correlative.
To view the listings must have discharged a printer listed, this should be DIN A-4, if you have no printer these features physically nothing happens, you just have to give any one from " Windows >> Control Panel >> Printers " then go to the program " Settings >> Others >> Printers " and enlist printers listed.
Install the demo program on another computer and restore a backup, but the program will point out expired listings into staying operating so you can work with them from another computer.
You must go to "Settings >> Others >> Change language ".
Compruebe si Windows reconoce su impresora haciendo una página de prueba de la misma. Paso siguiente dé el alta de la impresora de cocina en configuración >> impresoras y asigne que será una impresora de cocina o barra.
(Recuerde que usted ha dado de alta sus productos asignándole que son productos de cocina o barra motivo por el cual el programa diferencia los productos que tienen que salir por la impresora de cocina con los que tiene que salir en la impresora de barra dependiendo de la impresora que nosotros hayamos asignado a una u otra).
Lo único que tiene que hacer es ir a Configuración >> Salones y dar de alta un salón y añadirle que va a trabajar con recargo y ponerle allí la cantidad.
Desde "Caja >> Reserva de mesas", seleccionar la fecha, la hora y la mesa a reservar.
Para dar de alta menú con sus diferentes platos tiene que ir a "Familias >> Familia tipo menú".
Desde "Caja" haga clic en "Pedido telefónico", hacer la búsqueda del cliente y realizarle la venta, sacar el pre-ticket del producto y cuando esté pagado tiene que realizar el cobro total de la venta. En la opción de pedidos abiertos aparecerá como "Pedido telefónico".
Cuando estemos en la venta en la que queremos introducir las observaciones, hacemos un clic en obs.pedido y hacemos un clic en la línea de la que queremos introducir la observación y o bien seleccionamos una de las que vienen por defecto. Si queremos añadir alguna además de las que vienen por defecto pulsamos a Configurar.
En opciones de "Caja >> Activar propinas", una vez que activamos esta opción en caja una vez que realizamos la venta nos van a decir que incluyamos las propinas.
Para ello solamente tiene que hacer un clic sobre el producto a modificar en la lista del detalle de venta y allí seleccionar el precio a modificar, descuento a aplicar, etc.
Lo primero de todo es, en "Caja", situarse sobre la venta a la que va a realizar el cobro parcial, pulsar el botón de "Cobro parcial", seleccionar los servicios que va a cobrar y finalizar venta.
Tiene que ir a "Configuración >> Configuración para países de fuera de la UE" y en este apartado configurar el cambio de la segunda moneda.
Solamente tiene que ir a "Opciones de caja >> Gastos".
En el apartado de listados en la parte inferior tiene la opción de poner el mail al que desea que le llegue el listado de caja diaria. Una vez puesto, si lo quiere modificar, lo único que tiene que hacer es ir a "Configuración >> Otras opciones >> Enviar informe de ventas por mail".
Para dar permisos a usuarios tiene que ir a configuración >> otros >> permisos a usuarios, seleccionar el usuario al que le quiere dar permisos y marcar lo que no quiere que el usuario tenga acceso. Para vez más opciones pulse al símbolo "+" que le aparece a la izquierda de la opción.
Tiene que hacerlo desde el botón de "Stock >> Entrada de stock".

Contact

  • Business hours:
    Monday-Friday: 09.00h a 19.00h
    Spain time
  • Paseo Europa 7
    28703 Madrid (Spain)
  • FAQS_CONTACT_EMAIL
  • (+34) 902.998.253
  • (+34) 91.310.18.80
  • (+34) 91.702.07.42
  • solvermedia.com

Manuals

España España

Madrid
(+34) 913.101.880
Madrid
(+34) 917.020.742

Argentina Argentina

Buenos Aires
598.411.56
Rest of the country
(11) 598.411.56

Chile Chile

Ciudad de Santiago
581.390.2
Rest of the country
(22) 581.390.2

Mexico Mexico

D.F.
462.424.92
Rest of the country
(55) 462.424.92

Perú Perú

Lima
708.564.0
Rest of the country
(1) 708.564.0

Puerto Rico Puerto Rico

San Juan
(787) 945.064.2


US United States

Florida
(786) 384.667.5


Costa Rica Costa Rica

San José
(506) 400.120.60